How FANGKE uses information for B2B project inquiries and measures how visitors find our websites.
An inquiry may include your name, company, email, phone or WhatsApp, target market, product requirements and message. The project team uses these details to assess your request, respond and maintain the inquiry and follow-up record.
Where available, choosing Live chat loads a tawk.to chat window. tawk.to processes messages and contact details you choose to enter and may process technical information and use cookies to operate the chat service. Our integration does not automatically send the surrounding website page address, its query parameters, inquiry form entries or login information to the chat service. Chat may include AI-assisted replies and human support. AI answers based on the business information we provide; important project details must be confirmed by our team. Website inquiry forms are handled separately.
To understand which pages and channels help buyers reach us, this website stores limited source information in your browser: public page paths, campaign labels (UTM), referring domains, a referring FANGKE site identifier and timestamps. It does not store your form answers in this attribution record. Each FANGKE domain has its own browser storage. An advertising click identifier may be retained within the current browser tab session and accompany an inquiry; it is not part of the 90-day record.
The first-visit record expires 90 days after it is first saved. The latest identifiable source and FANGKE referral records expire 90 days after their respective updates; direct visits and navigation within the site do not extend them. Expired attribution is discarded when the site next reads it. You can remove these records sooner by clearing this website’s data in your browser settings. This period applies to browser attribution, not all inquiry or analytics records.
Successful form submissions can send a random submission reference and limited source information to Google Analytics to measure inquiries and reconcile inquiries and identify duplicate events. Names, email addresses, phone numbers and the free text entered in the inquiry form are not included in these measurement events. The optional answer about how you heard of us helps us assess our channels.
Inquiry information is used by personnel and service providers involved in website operation, inquiry management and project follow-up. Business records are kept as reasonably needed for these purposes and applicable obligations. To request a correction or deletion, contact sales@fangkeskin.com and identify the inquiry; some business or legally required records may need to be retained.
